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FAQS
1. How do I Place an Order at Louisvicaci.?
Please Click Here to view video explaining how to order at Louisvicaci Online store. If this is complicated for you then you can also call us at 041-8816805 , 8818482 and a Customer Support Agent with assist you to place your Order.
We are providing COD (CASH ON DELIVERY) Service . You just have to place an order online and wait for your order. We will send your Order Via Courier. and the person (Courier) who will deliver the package to your doorstep will collection Cash from you.
We also Receive advance payment if you wish to pay via Bank Transfer & Easy Paisa Service. Please give us a call or email us if you wish to make advance payment.
3. Can I Exchange or Return a Product Which I have Bought from Louisvicaci?
Yes. You can Exchange / Return your merchandise with in 15 days from the order date. Please Click Returns Exchanges Policy to read our exchange / Return Policy.
4. How Long It Will Take To Receive My Order at my Door Step ?
Your order delivers to you with in 4 to 5 working days from the order date.
5. Do You Charge Delivery Fee or Delivery Across Pakistan is Free?
Delivery Free Is Rs.199 Per Order For The Orders Under The Value of Rs. 1999 & Orders over the Value of Rs. 999 are delivered Free.
6. How do I Know Louisvicaci Have Received My Order?
Our ordering system will automatically send you an email confirming that your order was successfully submitted. This Email will be Containing Complete Information about Your Order Like Billing, Products Details & Address you Entered etc. Please make certain that the email address you provide is correct. Upon processing, We will additionally Call you on the Cell Phone number you will provide in your Order Form to confirm your Order. Once your Order is Shipped you will again receive an email containing the Tracking Number of your Order.
7. I Got an Order Confirmation Call from Louisvicaci Why is That ?
We Call every Single Customer who have placed order on our website to verify their order. This help us to avoid any Fake orders and helps Customer to verify that we are sending correct Items to them. If for some Reason you were not able to receive call from us, please call us back at 0348-1114777 to confirm your Order.
8: How do I check the delivery status?
After dispatching your order, we will provide you a Tracking number of your order on email and sms. You can also check that tracking number by Login on our customer portal, Under Your Order Status. You can check and track your parcel status on Leopards, M&P, Swyft, Trax, Movex and Call Courier Websites for Domestic Shipments and International Orders. Just Copy Courier Tracking Number and Paste to track status of your shipment. Links are Provided Below:
Leopards: https://track-courier.com/leopards-courier-tracking/
Leopards: https://track-courier.com/leopards-courier-tracking/
9. I Got an Email that My Order is on Hold Why is That ?
We Must have to Confirm Customer's Order on Phone Before Dispatching It. When a Customer do not Receive Call From us we put His / Her order on Hold. If Customer do not Receive our Call with in 3 Days from the Order date then His / Her Order get Cancelled Automatically.
9. How Do I Use My Voucher Code at Louisvicaci ?
At Check Out just Below the Product Details you can see a Section "Voucher Code". Just Paste your Code in That Section and Click "Apply".That's All, Your Voucher Code will be applied.
10. Do You Offer International Shipping ?
No. At the Moment we are not Offering International Shipping Services.